Refund & Returns Policy

1. Damaged or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at hello@kentmareventures.store with your order number and a photo of the item. We will replace the item or issue a full refund, our choice, at no cost to you.

2. Change of mind returns

Because many of our goods are handmade in small batches, we accept change-of-mind returns within 7 days of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase. Return shipping for change-of-mind returns is paid by the customer.

3. Non-returnable items

Used candles, custom or made-to-order pieces, and clearance items are final sale and not eligible for change-of-mind return.

4. How refunds are issued

Approved refunds are issued to the original payment method through NOWPayments. Card and M-Pesa refunds are typically returned within 5–10 business days. Cryptocurrency refunds are sent to a wallet address you provide, in the equivalent value at the current exchange rate; note that on-chain network fees may apply and are deducted from the refunded amount.

5. Order cancellations

You may cancel an order free of charge before it has been dispatched by contacting us. Once an order has shipped, the return process above applies instead.

6. How to start a return or refund

Email hello@kentmareventures.store with your order number, or use our Contact page. We aim to respond within 2 business days.